Quality Program Design

Quality management programs have to be flexible. Today’s environment is fast-paced with increasing demands for the managing the delicate balance between productivity, cycle time, customer needs and accuracy of co7outcomes. To act effectively and with confidence, you need to understand what is driving performance at every level. Quality programs that provide this insight contain up to three key, complementary pieces:

  • QM that is used as a steering wheel to drive the behavior and skill changes performance rather than just a rear view mirror.
  • Targeted reviews that delve into specific results
  • Baseline quality assessments that serve to establish your performance over time.

Well-designed data gathering tools make data gathering more efficient, freeing up your team’s time to address business problems. Having the right information ensures your projects succeed by eliminating the causes of unwanted outcomes.




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